How quickly do you respond to calls in Bonney Lake?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Bonney Lake the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Do you provide free, upfront pricing before starting work?+
We give every Bonney Lake customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active WA contractor license and full insurance coverage, and we'll provide proof of both on request — most Bonney Lake customers ask, and we expect that.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Bonney Lake customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
Do you install metal roofing or just shingles?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout Bonney Lake with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside Bonney Lake too?+
We serve Bonney Lake and the surrounding communities throughout Bonney Lake, WA — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
